Política de envío
Shipping Policy
At NovaPull Collectibles, we are committed to delivering your collectible cards safely and reliably. Please read our shipping policy before placing your order.
Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed. During peak seasons, holidays, or promotional periods, processing may take slightly longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information if available.
Shipping Time
Estimated delivery time is usually 7–21 business days, depending on your location, shipping carrier, customs clearance, and local delivery conditions.
Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to weather, customs inspections, carrier delays, public holidays, or other circumstances beyond our control.
Shipping Areas
We currently ship to selected countries and regions. Available shipping options and estimated delivery times will be shown at checkout.
Shipping Fees
Shipping fees are calculated at checkout based on your order destination, shipping method, and order value. From time to time, we may offer free shipping promotions.
Order Tracking
If tracking is available for your order, tracking details will be sent to your email once the package has shipped.
Please allow 2–5 business days for tracking information to update after receiving the tracking number.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order. NovaPull Collectibles is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to help before the order is shipped.
Lost or Delayed Packages
If your package is significantly delayed, please contact us and we will help check the shipment status with the carrier.
NovaPull Collectibles is not responsible for delays caused by customs, carrier issues, incorrect addresses, or events outside our control. However, we will always do our best to assist you.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees depending on your country or region. These charges are the responsibility of the customer and are not included in the product price or shipping fee.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the damaged item and packaging. We will review the issue and help provide a suitable solution.
Contact Us
If you have any questions about shipping, please contact us at:
Email: support@yourstore.com
Thank you for shopping with NovaPull Collectibles.